CALL: Privacy Policy
Effective Date: July 22, 2026
This Privacy Policy describes how The Linen Tree (“The Linen Tree,” “we,” “our,” or “us”) collects, uses, discloses, and protects personal information when you visit or use our website, thelinentree.com (the “Website”), and when you interact with us online or through other channels.
By using the Website, you acknowledge that you have read and understand this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Website.
1. Information We Collect
We may collect the following categories of information:
A. Information You Provide Directly
You may provide information to us when you:
- make a purchase;
- create an account;
- sign up for emails or promotional messages;
- contact customer service;
- submit a form;
- leave a review;
- participate in a promotion, survey, or contest; or
- otherwise communicate with us.
This information may include:
- name;
- email address;
- billing and shipping address;
- phone number;
- payment card information;
- purchase history;
- account credentials, if applicable;
- customer service communications;
- product reviews or feedback; and
- any other information you choose to submit.
B. Information Collected Automatically
When you access or use the Website, we may automatically collect:
- IP address;
- device identifier and device type;
- browser type and version;
- operating system;
- referring URLs;
- pages viewed;
- products viewed;
- shopping cart activity;
- date and time of visits;
- general geographic location;
- website interaction data; and
- cookie and pixel information.
C. Information From Third Parties
We may receive information about you from third parties, including:
- payment processors;
- shipping and fulfillment providers;
- analytics providers;
- advertising and marketing partners;
- fraud prevention providers; and
- social media platforms or other connected services, if you interact with us through those services.
2. Cookies, Pixels, and Similar Technologies
We and our service providers may use cookies, pixels, tags, SDKs, web beacons, and similar technologies to operate the Website and support analytics, advertising, and functionality.
These technologies may be used to:
- remember your preferences;
- keep items in your cart;
- understand how visitors use the Website;
- analyze traffic and sales performance;
- personalize your experience;
- measure advertising performance;
- deliver more relevant advertising; and
- improve the Website and our business operations.
You may be able to control cookies through your browser settings. If you disable cookies, some features of the Website may not function properly.
3. How We Use Personal Information
We may use personal information for the following purposes:
- to process and fulfill orders;
- to communicate with you about orders, products, or services;
- to provide customer support;
- to manage your account, if applicable;
- to operate, maintain, and improve the Website;
- to analyze usage trends and website performance;
- to detect, prevent, and investigate fraud, abuse, or security incidents;
- to comply with legal obligations;
- to enforce our terms, policies, and agreements;
- to send marketing and promotional communications, where permitted; and
- to support advertising, remarketing, and campaign measurement.
4. How We Share Personal Information
We do not sell personal information for money.
We may share personal information with the following categories of third parties for business or commercial purposes:
- payment processors;
- shipping and delivery providers;
- website hosting and infrastructure providers;
- analytics providers;
- advertising and marketing partners;
- email marketing providers;
- customer service and support platforms;
- fraud prevention and security vendors; and
- other service providers or contractors that help us operate the Website and our business.
We may also disclose personal information:
- to comply with applicable law or legal process;
- to respond to lawful requests from public authorities;
- to protect our rights, privacy, safety, or property, or that of others;
- to investigate or prevent fraud, security issues, or misuse;
- in connection with a business transaction, such as a merger, acquisition, financing, or sale of assets; or
- with your consent or at your direction.
5. Analytics and Advertising
We use analytics and advertising technologies to understand how users interact with the Website and to promote our products.
These technologies may include:
- website analytics;
- advertising pixels;
- conversion tracking;
- audience measurement tools;
- remarketing or retargeting tools;
- campaign optimization tools; and
- customer engagement tools.
These tools may help us:
- measure campaign effectiveness;
- deliver ads across the internet;
- understand which advertisements lead to purchases; and
- improve our marketing and website performance.
Do Not Sell or Share
If applicable under California law, certain advertising or analytics activities may be considered a “sale” or “sharing” of personal information. If that applies to our practices, you may have the right to opt out. See Section 9 below for California privacy rights.
6. Retention of Personal Information
We retain personal information for as long as reasonably necessary to:
- fulfill the purposes described in this Privacy Policy;
- complete transactions;
- provide customer service;
- comply with legal, accounting, or tax obligations;
- resolve disputes;
- enforce agreements; and
- maintain business records.
When determining retention periods, we consider the nature of the information, the purpose for which it was collected, legal obligations, and operational needs.
7. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet and no method of electronic storage is completely secure. We cannot guarantee absolute security.
8. Your Privacy Choices
Depending on your location and the nature of our relationship with you, you may have some or all of the following rights:
- Access the personal information we maintain about you;
- Correct inaccurate personal information;
- Delete personal information, subject to legal exceptions;
- Opt out of certain marketing communications;
- Limit certain uses of sensitive personal information, where applicable;
- Object to or restrict certain processing, where applicable; and
- Request information about how we process your personal information.
Marketing Emails
You may opt out of promotional emails by following the unsubscribe instructions in the email or by contacting us using the information below. Please note that even if you opt out of marketing emails, we may still send you transactional or account-related messages.
Cookies and Interest-Based Advertising
You may be able to limit cookies through your browser settings or device settings. If applicable, you may also have the right to opt out of interest-based advertising or cross-context behavioral advertising using the methods described in Section 9.
9. California Privacy Rights
If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA/CPRA”), subject to certain exceptions.
A. Categories of Personal Information We May Collect
In the preceding 12 months, we may have collected the following categories of personal information:
- identifiers, such as name, email address, phone number, IP address, and account credentials;
- customer records information, such as billing and shipping information;
- commercial information, such as purchase history and products viewed;
- internet or other electronic network activity information, such as browsing behavior and interaction data;
- geolocation data, such as general location derived from IP address;
- audio, visual, or similar information, if you submit reviews, images, or customer service recordings, where applicable; and
- inferences drawn from the information above.
B. Sources of Personal Information
We may collect personal information from:
- you;
- your devices;
- our service providers;
- analytics providers;
- advertising partners;
- payment processors;
- shipping providers; and
- other business partners.
C. Purposes for Collection, Use, and Disclosure
We may use personal information for business or commercial purposes such as:
- order processing;
- customer service;
- analytics;
- website functionality;
- security and fraud prevention;
- advertising and marketing;
- auditing and measurement;
- legal compliance; and
- quality control and service improvement.
D. Categories of Third Parties to Whom We Disclose Personal Information
We may disclose personal information to:
- service providers;
- contractors;
- payment processors;
- shipping providers;
- analytics providers;
- advertising partners; and
- other entities as permitted by law.
E. California Rights
California residents may have the right to:
- know the categories and specific pieces of personal information we have collected;
- know the categories of sources from which personal information is collected;
- know the business or commercial purpose for collecting, selling, or sharing personal information;
- know the categories of third parties to whom personal information is disclosed;
- request deletion of personal information;
- request correction of inaccurate personal information;
- opt out of the sale or sharing of personal information, if applicable;
- limit the use and disclosure of sensitive personal information, if applicable; and
- not receive discriminatory treatment for exercising privacy rights.
F. How to Submit a California Request
To submit a privacy request, please contact us using the information in Section 13. If we receive a request, we may need to verify your identity before fulfilling it.
If you authorize an agent to submit a request on your behalf, we may require proof of authorization and may also require you to verify your identity directly with us.
G. Do Not Sell or Share My Personal Information
If we engage in activity that constitutes a sale or sharing of personal information under California law, California residents may exercise their right to opt out by contacting us using the information below.
If we are required to recognize a browser or device-based opt-out signal, we will do so in accordance with applicable law.
10. GDPR and UK GDPR
If you are located in the European Economic Area, Switzerland, or the United Kingdom, and the GDPR or UK GDPR applies to our processing of your personal information, the following additional information may apply.
A. Controller
The Linen Tree is the controller of your personal information for purposes of the Website, unless otherwise stated.
B. Legal Bases for Processing
Where applicable, we process personal information on one or more of the following legal bases:
- performance of a contract;
- legitimate interests;
- consent;
- compliance with a legal obligation; and
- protection of vital interests.
C. Your Rights
Where applicable, you may have the right to:
- access your personal information;
- rectify inaccurate information;
- erase your personal information;
- restrict processing;
- object to processing;
- data portability;
- withdraw consent, where processing is based on consent; and
- lodge a complaint with a supervisory authority.
D. International Transfers
If we transfer personal information outside your jurisdiction, we will take appropriate steps to provide an adequate level of protection, as required by applicable law.
11. Children’s Privacy
The Website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child without appropriate consent, we will delete it or take appropriate steps to do so.
12. Third-Party Websites and Services
The Website may contain links to third-party websites, products, or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing them with any information.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, or if you wish to exercise your privacy rights, please contact us at:
The Linen Tree
6137 N. Scottsdale Rd Suite 111
Scottsdale, Arizona 85048
Email: info@thelinentree.com
Phone: (480) 483-2044
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Effective Date” and will be effective as soon as it is posted on the Website, unless otherwise required by law.
Your continued use of the Website after any update means you acknowledge the revised Privacy Policy.
15. Additional Information for Arizona and Other U.S. Residents
Arizona does not currently have a comprehensive consumer privacy law comparable to the CCPA/CPRA. However, other federal, state, and industry-specific laws may still apply to our data practices depending on the circumstances. We will handle personal information in a manner intended to comply with applicable law.
Return Policy
Items that we have in stock are considered eligible for return within 30 days of the date of delivery. To guarantee a refund, items must be in their original packaging and their original condition - and not laundered; otherwise we may, at our discretion, refuse your return. For stocked items being returned within 15 days of delivery - you may request a prepaid shipping label and we will send one to you via e-mail as a courtesy (exceptions may apply for particularly large, heavy and/or bulk shipments).
While we may be more lenient with returns when items are purchased online rather than with the direct assistance of our sales staff, we reserve the right to refuse returns of merchandise that is special ordered from a manufacturer. Such requests will be treated on a case by case basis and may be heavily influenced by the manufacturer's return policy (or lack thereof). We will also usually refuse returns on items which are custom made, as well as items which have been shipped outside of the United States.
Please contact us with any related questions before placing an order. Thanks!
Shipping Info
Most orders over $100 will ship for about $10 to the United States. Exceptions may apply for heavier orders, large quantities, or special circumstances.
Expedited shipping options are available according to estimated expenses. However, the actual shipping method will be determined in part by actual shipping expenses, relative to funds paid. If you need an item by a specific date, please let us know beforehand so that we can verify costs and availability.
Our store is located in Scottsdale, Arizona, and we usually ship orders via UPS (sometimes USPS) where we have the order in stock. However, we may arrange to have some orders shipped directly from their manufacturer. Customers residing in the Phoenix metropolitan area additionally have the option of picking up their order (when available) at no charge.
Standard online policies will not apply to orders placed by phone, or for international orders. For international shipments - we will contact you with an estimate of shipping costs after you place your order; you will be given the option of paying the shipping costs or cancelling your order.
